Unplanned ADSL Outage - Altona Meadows - VIC In progress

[HimaJ]

Event Notification

Locations Affected : Altona Meadows - VIC

Products Impacted : ADSL / PSTN

Supplier : Telstra

Event Start Time : 17/10/2019

Estimated Time of Resolution : 18/10/2019, 23:00 AEST

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience a complete disruption of their service.

Exetel apologizes for any inconvenience this may have caused

[kavindip]

Update:

Outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.

[IsuruB]

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[kavindip]

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[judep]

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[Dushyanthan]

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[judep]

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[Dushyanthan]

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.