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Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Thu Nov 07, 2019 9:38 am
by judep
Event Notification

Locations Affected : Newtown, NSW and Surrounding Suburbs

Products Impacted : Fibre

Supplier : Optus NBN

Event Start Time : 07/11/2019, 09:30 a.m AEDT

Estimated Time Of Resolution (ETR): No ETR as of yet

Root cause : Still Under Investigation

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Thu Nov 07, 2019 5:22 pm
by judep
Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Thu Nov 07, 2019 7:46 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier has advice that due to the complexity of the outage, they are unable to provide any estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Thu Nov 07, 2019 10:09 pm
by kavindip
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier has advised that due to the complexity of the outage, they are unable to provide any estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Fri Nov 08, 2019 8:31 am
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier has advice that due to the complexity of the outage, they are unable to provide any estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Fri Nov 08, 2019 1:56 pm
by rehanj
Update:

Services impacted by this Outage are now coming Online. The situation is being monitored further by Exetel and the supplier to ensure that the outage is fully Restored, and further updates will be provided once a complete fix is confirmed.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Newtown and Surrounding Suburbs - NSW

Posted: Fri Nov 08, 2019 10:27 pm
by kavindip
Update:

Our wholesale supplier has confirmed that the outage is restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused