Possible outage Fibre Outage - Multiple Suburbs, VIC

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nilushid
Exetel Staff
Posts: 756
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by nilushid » Thu Nov 07, 2019 8:36 pm

Event Notification

Locations Affected : Multiple Suburbs, VIC

Products Impacted :
Fibre

Supplier : Opticomm

Event Start Time : 07/11/2019

Estimated Time of Resolution : Not yet informed

Root cause :
Still under investigation

Additional Information : Most of the customers in VIC are experiencing slow speed after the Emergency Fibre Network Maintenance carried out yesterday by the supplier.

Exetel apologizes for any inconvenience this may have caused

kavindip
Exetel Staff
Posts: 282
Joined: Wed Nov 07, 2018 6:05 pm

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by kavindip » Thu Nov 07, 2019 10:16 pm

Update:

The possible outage is ongoing.

Estimated Time of Resolution : Not yet available

Exetel apologizes for any inconvenience this may have caused

Amila Fernando
Exetel Staff
Posts: 374
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by Amila Fernando » Fri Nov 08, 2019 3:06 am

Update

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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nilushid
Exetel Staff
Posts: 756
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by nilushid » Fri Nov 08, 2019 8:51 am

Update

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 282
Joined: Wed Nov 07, 2018 6:05 pm

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by kavindip » Fri Nov 08, 2019 10:19 pm

Update:

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by rehanj » Sat Nov 09, 2019 9:16 am

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Possible outage Fibre Outage - Multiple Suburbs, VIC

Post by rehanj » Sat Nov 09, 2019 11:59 am

Update :

Our wholesale supplier has confirmed that the Outage is Restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused

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