Unplanned Corporate Network Outage - Optus - NSW

[SankhaB]

Event Notification

Location Affected: NSW

Event Start Time: 08/11/2019 13:40

Products Impacted : All Products

Supplier : Optus

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

[SankhaB]

Event Notification

Update

Root cause : Our supplier has identified a hardware failure and their technicians are currently investigating the matter.

Estimated Resolution : Our supplier is unable to provide us with an estimated time of resolution.

[tharmesk]

Event Notification

Update

Root cause : Complete failure of a transmission card in an Exchange.

Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.

[SankhaB]

Event Notification

Update

All services have now been restored.

Kindly contact Exetel if you are still experiencing any problems with the service.

Exetel apologizes for any inconvenience this may have caused.