Unplanned International Connectivity Issue - All States

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SankhaB
Exetel Staff
Posts: 157
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Unplanned International Connectivity Issue - All States

Post by SankhaB » Thu Nov 14, 2019 3:47 pm

Location Affected: All States
Event Start : 14/11/2019

Products Impacted : All Products

Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations.

Root cause : Still being investigated.

Estimated Resolution : Our upstream carrier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

SankhaB
Exetel Staff
Posts: 157
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned International Connectivity Issue - All States

Post by SankhaB » Thu Nov 14, 2019 8:28 pm

Event Notification

Update


Impacting provider has been notified and a temporary fix has been applied.

Kindly inform Exetel if the issue persists.

Dhilshan
Exetel Staff
Posts: 234
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned International Connectivity Issue - All States

Post by Dhilshan » Fri Nov 15, 2019 9:05 am

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.

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