Location Affected: All States
Event Start : 14/11/2019
Products Impacted : All Products
Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations.
Root cause : Still being investigated.
Estimated Resolution : Our upstream carrier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.
Unplanned International Connectivity Issue - All States
Re: Unplanned International Connectivity Issue - All States
Event Notification
Update
Impacting provider has been notified and a temporary fix has been applied.
Kindly inform Exetel if the issue persists.
Update
Impacting provider has been notified and a temporary fix has been applied.
Kindly inform Exetel if the issue persists.
Re: Unplanned International Connectivity Issue - All States
Update
Permanent resolution has been completed on the 15th of November 2019.
Kindly inform Exetel if the issue persists.
Permanent resolution has been completed on the 15th of November 2019.
Kindly inform Exetel if the issue persists.