Unplanned International Connectivity Issue - All States

[SankhaB]

Location Affected: All States
Event Start : 14/11/2019

Products Impacted : All Products

Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations.

Root cause : Still being investigated.

Estimated Resolution : Our upstream carrier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

[SankhaB]

Event Notification

Update

Impacting provider has been notified and a temporary fix has been applied.

Kindly inform Exetel if the issue persists.

[Dhilshan]

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.