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Unplanned International Connectivity Issue - All States

Posted: Thu Nov 14, 2019 3:47 pm
by SankhaB
Location Affected: All States
Event Start : 14/11/2019

Products Impacted : All Products

Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations.

Root cause : Still being investigated.

Estimated Resolution : Our upstream carrier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned International Connectivity Issue - All States

Posted: Thu Nov 14, 2019 8:28 pm
by SankhaB
Event Notification

Update


Impacting provider has been notified and a temporary fix has been applied.

Kindly inform Exetel if the issue persists.

Re: Unplanned International Connectivity Issue - All States

Posted: Fri Nov 15, 2019 9:05 am
by Dhilshan
Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.