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Unplanned Fibre Network Outage - Stirling, WA

Posted: Tue Nov 19, 2019 5:32 pm
by Dushyanthan
Event Notification

Locations Affected : Stirling, WA

Products Impacted : Fibre

Supplier : LBNCo

Event Start Time : 19/11/2019, 13:00 AEDT

Estimated Time of Resolution (ETR): No ETR yet

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience a complete disruption of their service.

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Stirling, WA

Posted: Tue Nov 19, 2019 9:51 pm
by Dushyanthan
Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Stirling, WA

Posted: Wed Nov 20, 2019 9:19 am
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.