Page 1 of 1

Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Posted: Sun Nov 24, 2019 11:28 am
by KasunW
Event Notification

Locations Affected : Tamworth, NSW and Surrounding Suburbs

Products Impacted : Fibre

Supplier : NBNco

Event Start Time : 24/11/2019, 09:35 a.m AEDT

Estimated Time Of Resolution (ETR): No ETR as of yet

Root cause : Still Under Investigation

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Posted: Sun Nov 24, 2019 7:12 pm
by rasikak
Our wholesale supplier has advised they are working on a fix at the moment and currently we can see the most of the services are back online.

Once it is fully restored we will notify via the same forum thread.

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Posted: Mon Nov 25, 2019 9:23 am
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.