Possible unplanned fibre network outage - Epping, Carlingford, Eastwood and surrounding suburbs, NSW

[rasikak]

Event Notification

Locations Affected : Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Products Impacted : Fibre - HFC services

Supplier : Optus NBN

Event Start Time : 26/11/2019, 20:30 AEST

Estimated Time of Resolution (ETR): No ETR yet

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

[kavindip]

Update:

Possible outage is still ongoing.

Estimated Time of Resolution (ETR): No ETR available yet

Exetel apologizes for any inconvenience this may have caused

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/router plus the NBNco device and test the service.

Apologies for any inconvenience caused.