Possible unplanned fibre network outage - Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Old, inactive threads
Post Reply
rasikak
Exetel Staff
Posts: 289
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Possible unplanned fibre network outage - Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Post by rasikak » Tue Nov 26, 2019 8:57 pm

Event Notification

Locations Affected : Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Products Impacted : Fibre - HFC services

Supplier : Optus NBN

Event Start Time : 26/11/2019, 20:30 AEST

Estimated Time of Resolution (ETR): No ETR yet

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

kavindip
Exetel Staff
Posts: 282
Joined: Wed Nov 07, 2018 6:05 pm

Re: Possible unplanned fibre network outage - Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Post by kavindip » Tue Nov 26, 2019 10:39 pm

Update:

Possible outage is still ongoing.

Estimated Time of Resolution (ETR): No ETR available yet

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Possible unplanned fibre network outage - Epping, Carlingford, Eastwood and surrounding suburbs, NSW

Post by judep » Wed Nov 27, 2019 9:41 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/router plus the NBNco device and test the service.

Apologies for any inconvenience caused.

Post Reply