Unplanned Fibre Speed Degradation - Werribee, VIC

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nilushid
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Posts: 756
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Speed Degradation - Werribee, VIC

Post by nilushid » Thu Nov 28, 2019 8:45 pm

Event Notification

Locations Affected : Werribee, VIC

Products Impacted :
Fibre

Supplier : Opticomm

Event Start Time : 28/11/2019, 17.00 AEST

Estimated Time of Resolution (ETR):
No ETR yet

Root cause :
Still under investigation

Additional Information :
Opticomm wishes to advise that there will be possible internet congestion issues impacting users in Estate: Harpley. This is due to a backhaul provider redundant link issue. Under investigation by the provider.

Exetel apologizes for any inconvenience this may have caused

rehanj
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Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by rehanj » Fri Nov 29, 2019 9:13 am

Update :

The wholesale supplier has confirmed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the speed degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

kavindip
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Posts: 290
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by kavindip » Fri Nov 29, 2019 9:53 pm

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has confirmed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

kavindip
Exetel Staff
Posts: 290
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by kavindip » Sat Nov 30, 2019 9:46 pm

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

Dushyanthan
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Posts: 185
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by Dushyanthan » Sun Dec 01, 2019 9:59 am

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

judep
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Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by judep » Sun Dec 01, 2019 11:07 pm

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

judep
Exetel Staff
Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by judep » Mon Dec 02, 2019 8:45 am

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

kavindip
Exetel Staff
Posts: 290
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by kavindip » Mon Dec 02, 2019 10:07 pm

Update :

The degradation of speeds on the services is still ongoing.

The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate.

Exetel sincerely apologized for any inconvenience this might have caused.

IsuruB
Exetel Staff
Posts: 309
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Post by IsuruB » Tue Dec 03, 2019 9:57 am

Update:

The Wholesale Supplier confirms that the work was successfully carried out within the outage window.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused

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