Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

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HimaJ
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Posts: 212
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Post by HimaJ » Mon Dec 02, 2019 8:42 pm

Location Affected: Varsity Lakes - QLD

Event Start : 02-12-2019

Products Impacted: Fiber

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 282
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Post by kavindip » Mon Dec 02, 2019 10:48 pm

Update :

The Outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused

IsuruB
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Posts: 309
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Post by IsuruB » Tue Dec 03, 2019 9:36 am

Update :

Most of the reported services are now online.

We are currently awaiting further confirmation from the Wholesale Supplier on the specifics of the outage.

Exetel apologizes for any inconvenience this may have caused

kavindip
Exetel Staff
Posts: 282
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Post by kavindip » Tue Dec 03, 2019 10:06 pm

Update:

Our Wholesale Supplier advises that the outage has been resolved.

Kindly power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

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