Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

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Dushyanthan
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Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by Dushyanthan » Tue Dec 31, 2019 10:18 pm

Location Affected: Wagga Wagga, Albury and Surrounding Suburbs, NSW

Products Impacted : Fibre

Supplier : NBNco

Event Start Time: 31/12/2019 10:10 pm AEDT

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Root cause : Still being investigated.

Additional Information: Customers in the above mentioned area may experience a complete disruption on the connection.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by Dhilshan » Wed Jan 01, 2020 12:27 am

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by tharmesk » Wed Jan 01, 2020 7:25 am

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by tharmesk » Wed Jan 01, 2020 8:18 am

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by nilushid » Wed Jan 01, 2020 9:25 am

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by rasikak » Wed Jan 01, 2020 10:17 pm

Update:

Our line test indicates most of the services are back online.

Our wholesale supplier confirmed local power failure which caused in the area caused the service disruption.

Kindly power cycle your devices and check the service.

Exetel apologizes for any inconvenience this may have caused

judep
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by judep » Thu Jan 02, 2020 9:13 am

Update:

Please be advised that all of the services which were online have been affected once more.

Reason: Our wholesale supplier confirmed local power failure which caused in the area caused the service disruption.

Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire in the area. Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
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Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Post by judep » Fri Jan 03, 2020 9:40 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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