Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC

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kaushalyap
Exetel Staff
Posts: 29
Joined: Tue Apr 02, 2019 1:25 pm

Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC

Post by kaushalyap » Wed Feb 05, 2020 1:29 am

Location Affected : Multiple suburbs, VIC

Start time of event: 05/02/2020, 00:12

Products Impacted : Fibre

Supplier - Telstra

Additional Information : All the services transferred to the backup trunk.

Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this stage

Root cause : Unknown

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 74
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC

Post by tharmesk » Wed Feb 05, 2020 6:38 am

Update

Supplier has confirmed that the outage has been resolved and services are restored.

Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.

Exetel do apologize for any inconvenience caused.

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