Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC

[kaushalyap]

Location Affected : Multiple suburbs, VIC

Start time of event: 05/02/2020, 00:12

Products Impacted : Fibre

Supplier - Telstra

Additional Information : All the services transferred to the backup trunk.

Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this stage

Root cause : Unknown

Exetel apologizes for any inconvenience this may have caused.

[tharmesk]

Update

Supplier has confirmed that the outage has been resolved and services are restored.

Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.

Exetel do apologize for any inconvenience caused.