Exetel customer help forum

Locations Affected: Clyde, VIC

Products Impacted: Fiber

Supplier: Opticomm

Event Start Time: 17/03/2020 10.00 AEDT

Estimated Resolution: 17/03/2020 11.00 AEDT

Root cause: Our Wholesale supplier will be performing urgent network maintenance during this outage window.

Additional Information: Most customers in the above-mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.