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Planned Fibre Network Outage - Clyde, VIC

Posted: Sat Mar 14, 2020 9:14 am
by rasikak
Locations Affected: Clyde, VIC

Products Impacted: Fiber

Supplier: Opticomm

Event Start Time: 17/03/2020 10.00 AEDT

Estimated Resolution: 17/03/2020 11.00 AEDT

Root cause: Our Wholesale supplier will be performing urgent network maintenance during this outage window.

Additional Information: Most customers in the above-mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused

Re: Planned Fibre Network Outage - Clyde, VIC

Posted: Tue Mar 17, 2020 3:02 pm
by judep
Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

Re: Planned Fibre Network Outage - Clyde, VIC

Posted: Wed Mar 18, 2020 11:15 am
by judep
Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

Re: Planned Fibre Network Outage - Clyde, VIC

Posted: Thu Mar 19, 2020 12:00 pm
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.