Unplanned Corporate Fibre Network outage - Telstra - QLD

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tharmesk
Exetel Staff
Posts: 74
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Unplanned Corporate Fibre Network outage - Telstra - QLD

Post by tharmesk » Wed Jun 24, 2020 8:38 am

Location Affected: Queensland

Event Start Time: 24/06/2020 at 7.00 am AEST

Products Impacted : Fibre

Additional Information: Some services in the above mentioned area may experience a complete service disruption.

Root cause : Still being investigated

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 74
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Post by tharmesk » Wed Jun 24, 2020 9:43 am

Update

All affected services have resumed connectivity.

The root cause is still to be provided by the supplier.

tharmesk
Exetel Staff
Posts: 74
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Post by tharmesk » Wed Jun 24, 2020 11:09 am

Update

One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.

Outage has been resolved now.

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