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Unplanned Corporate Fibre Network outage - Telstra - QLD

Posted: Wed Jun 24, 2020 8:38 am
by tharmesk
Location Affected: Queensland

Event Start Time: 24/06/2020 at 7.00 am AEST

Products Impacted : Fibre

Additional Information: Some services in the above mentioned area may experience a complete service disruption.

Root cause : Still being investigated

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Posted: Wed Jun 24, 2020 9:43 am
by tharmesk
Update

All affected services have resumed connectivity.

The root cause is still to be provided by the supplier.

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Posted: Wed Jun 24, 2020 11:09 am
by tharmesk
Update

One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.

Outage has been resolved now.