Unplanned Fibre Network Outage - Multiple Suburbs, WA

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judep
Exetel Staff
Posts: 1084
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Wed Jun 24, 2020 2:56 pm

Event Notification

Locations Affected: Multiple Suburbs, WA

Products Impacted: Fibre

Supplier: LBNCo

Event Start Time: 24/06/2020, 14:30 AEST

Estimated Resolution: No ETR

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity at this stage.

Exetel apologizes for any inconvenience this may have caused

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by rasikak » Wed Jun 24, 2020 9:54 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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