Exetel customer help forum

Event Notification

Locations Affected: Multiple Suburbs, WA

Products Impacted: Fibre

Supplier: LBNCo

Event Start Time: 24/06/2020, 14:30 AEST

Estimated Resolution: No ETR

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity at this stage.

Exetel apologizes for any inconvenience this may have caused

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.