Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by nilushid » Wed Jun 24, 2020 7:59 pm

Event Notification

Locations Affected: [/b]Multiple Suburbs, VIC

Products Impacted:[/b] Fibre

Supplier: Optus NBN

Event Start Time: 24/06/2020,

Estimated Resolution: No ETR

Root cause: S
till under investigation.

Additional Information:
Most customers in the above-mentioned area may experience no connectivity or Browsing issues at this stage.

Exetel apologizes for any inconvenience this may have caused

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rasikak » Wed Jun 24, 2020 9:06 pm

Update

Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well.

They are currently working towards a fix with high priority.

No estimated restoration time as of yet.

Please accept our sincere apologies for any inconvenience caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rasikak » Wed Jun 24, 2020 9:54 pm

Update:

Our supplier advises that the outage has been successfully restored.

reason for outage: hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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