Event Notification
Locations Affected: [/b]Multiple Suburbs, VIC
Products Impacted:[/b] Fibre
Supplier: Optus NBN
Event Start Time: 24/06/2020,
Estimated Resolution: No ETR
Root cause: Still under investigation.
Additional Information: Most customers in the above-mentioned area may experience no connectivity or Browsing issues at this stage.
Exetel apologizes for any inconvenience this may have caused
Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update
Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well.
They are currently working towards a fix with high priority.
No estimated restoration time as of yet.
Please accept our sincere apologies for any inconvenience caused.
Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well.
They are currently working towards a fix with high priority.
No estimated restoration time as of yet.
Please accept our sincere apologies for any inconvenience caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
Our supplier advises that the outage has been successfully restored.
reason for outage: hardware failure
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
reason for outage: hardware failure
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.