Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

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rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

Post by rasikak » Thu Jun 25, 2020 1:53 pm

Event Notification

Locations Affected: Pyrmont and surrounding suburbs, NSW

Products Impacted: Fibre

Supplier: Opticomm

Event Start Time: 25/06/2020 13.30 AEST

Estimated Resolution: No ETR

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity, intermittent connection or slow speed issues due to this.

Exetel apologizes for any inconvenience this may have caused

judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

Post by judep » Fri Jun 26, 2020 10:39 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

KasunW
Exetel Staff
Posts: 235
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

Post by KasunW » Sat Jun 27, 2020 9:13 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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