Unplanned Fibre Network Outage - Multiple Surburb, VIC

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nuwanthaa
Exetel Staff
Posts: 137
Joined: Fri Jan 17, 2020 10:20 pm

Unplanned Fibre Network Outage - Multiple Surburb, VIC

Post by nuwanthaa » Mon Jun 29, 2020 1:49 pm

Event Notification

Locations Affected: Multiple Surburb, VIC

Products Impacted: Fibre

Supplier:
Opticomm

Event Start Time:
2020-06-29 11:37

Estimated Resolution:
No ETR

Root cause:
Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity issues at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Surburb, VIC

Post by rasikak » Mon Jun 29, 2020 6:38 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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