Unplanned ADSL Network Outage - All States

[nilushid]

Event Notification

Locations Affected: All States

Products Impacted: ADSL

Supplier: Optus

Event Start Time: 02/07/2020

Estimated Resolution: No ETR

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity during the above time frame.

Exetel apologizes for any inconvenience this may have caused

[judep]

Update:

The outage is still ongoing.

We are unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[kavindip]

Update:

The outage is still ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[KasunW]

Update:

The outage is still ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[KasunW]

Update:

The outage is still ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[rasikak]

Update;

Our wholesale supplier has located the issue within their network and applied the fix.

Currently, we can see most of the services are back online.

If it is not online, Kindly power cycle your modem/ router and check the service.

Apologies for any inconvenience caused.

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.