Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Old, inactive threads
Post Reply
rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by rasikak » Tue Jul 07, 2020 12:51 pm

Event Notification

Locations Affected: Nowra And Surrounding Suburbs, NSW

Products Impacted: Fibre

Supplier: NBNco

Event Start Time: 07/07/2020 12.30AEST

Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage

Root cause: The root cause is unavailable at this stage.

Additional Information: Most customers in the above-mentioned area may experience a loss of connectivity.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1197
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by nilushid » Tue Jul 07, 2020 8:56 pm

Update:

Outage is still ongoing.

Estimated time of resolution:
Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by rasikak » Tue Jul 07, 2020 9:09 pm

Update:

The outage is still ongoing.

Estimated time of resolution:
Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution

Root cause: Hardware issue

Exetel apologizes for any inconvenience this may have caused.

milanf@exetel.com.au
Exetel Staff
Posts: 13
Joined: Wed Jan 15, 2020 10:39 am

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by milanf@exetel.com.au » Wed Jul 08, 2020 12:58 am

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Additional Information: Supplier Network Team investigating on this

chamikar
Exetel Staff
Posts: 32
Joined: Sat May 20, 2017 8:48 am
Location: Sydney

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by chamikar » Wed Jul 08, 2020 5:22 am

Update

The Outage is still ongoing.

Our wholesale supplier is investigating the issue and unable to provide an ETR at this stage.

judep
Exetel Staff
Posts: 1025
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by judep » Wed Jul 08, 2020 8:54 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Post by rasikak » Wed Jul 08, 2020 12:34 pm

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Post Reply