Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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kavindip
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Posts: 535
Joined: Wed Nov 07, 2018 6:05 pm

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by kavindip » Wed Jul 15, 2020 11:31 am

Locations Affected: Multiple Suburbs, VIC

Products Impacted: Fibre

Supplier: Optus NBN

Event Start Time: 15-Jul-2020 11:20 AEST

Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage.

Root cause: Still under investigation.

Additional Information: Most customers in the above mentioned area may experience a loss of connectivity.

Exetel apologizes for any inconvenience this may have caused

nilushid
Admin
Posts: 1197
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by nilushid » Wed Jul 15, 2020 12:39 pm

Update:

The outage is still ongoing.

Estimated time of resolution: We are unable to provide us with an estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1197
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by nilushid » Wed Jul 15, 2020 1:22 pm

Update:

The outage is still ongoing.

Root cause: Potential Fibre Break

Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution

Additional Information: Field engineers are on the way to the location to investigate further.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1197
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by nilushid » Wed Jul 15, 2020 3:43 pm

Update:

The outage is still ongoing.

Root cause:
Potential Fibre Break

Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution

Additional Information: Field engineers on site and working on a fix

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rasikak » Wed Jul 15, 2020 6:50 pm

Update:

The outage is still ongoing.

Root cause: Potential Fibre Break

Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution

Additional Information: Field engineers on-site and working on a fix

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rasikak » Wed Jul 15, 2020 8:47 pm

Update:

The outage is still ongoing.

Root cause: Potential Fibre Break

Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution

Additional Information: Field engineers on-site and working on a fix

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rasikak » Wed Jul 15, 2020 8:59 pm

Update

Our wholesale supplier advises the outage has been resolved.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

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