Locations Affected: Multiple Suburbs, VIC
Products Impacted: Fibre
Supplier: Optus NBN
Event Start Time: 15-Jul-2020 11:20 AEST
Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage.
Root cause: Still under investigation.
Additional Information: Most customers in the above mentioned area may experience a loss of connectivity.
Exetel apologizes for any inconvenience this may have caused
Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
The outage is still ongoing.
Estimated time of resolution: We are unable to provide us with an estimated time of resolution
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Estimated time of resolution: We are unable to provide us with an estimated time of resolution
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers are on the way to the location to investigate further.
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers are on the way to the location to investigate further.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on-site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on-site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on-site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Root cause: Potential Fibre Break
Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution
Additional Information: Field engineers on-site and working on a fix
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update
Our wholesale supplier advises the outage has been resolved.
Please power restart your modem/router and check if any issue persists.
Exetel apologizes for any inconvenience this may have caused
Our wholesale supplier advises the outage has been resolved.
Please power restart your modem/router and check if any issue persists.
Exetel apologizes for any inconvenience this may have caused