Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

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judep
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Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Post by judep » Wed Sep 02, 2020 3:54 pm

Event Notification

Locations Affected: Multiple Suburbs of NSW, ACT, VIC, QLD,SA, WA

Products Impacted: Fiber

Supplier: NBNCo via Optus

Event Start Time: 02/09/2020 15:20 AEST

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional information: Customers may experience no authentication (Red/Off Internet light). Exetel engineers are currently working with the relevant provider/s to rectify this issue as soon as possible.

Exetel apologizes for any inconvenience this may have caused

judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Post by judep » Wed Sep 02, 2020 5:12 pm

Update:

Our wholesale supplier has identified a possible No Authentication issue which appears to be affecting services activated on or after 24/08/2020.

Estimated Time of Resolution (ETR): No ETR

Exetel apologizes for any inconvenience this may have caused

nuwanthaa
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Re: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Post by nuwanthaa » Wed Sep 02, 2020 9:50 pm

Update:

Our wholesale supplier is currently working on restoring all affected services and most services have come online now.

Further updates will be provided when available.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
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Posts: 74
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Post by tharmesk » Thu Sep 03, 2020 3:29 am

Update:

Our wholesale supplier has reprovisioned the affected services to resolve the issue. If your service is still down, please power cycle the modem/NTD and confirm the service.

The root cause for the outage is still to be found and further investigation is carried out by the supplier.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 866
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Post by judep » Fri Sep 04, 2020 11:38 am

Update:

Our wholesale supplier has reprovisioned the affected services to resolve the issue. If your service is still down, please power cycle the modem/NTD and confirm the service.

The root cause for the outage: An internal system issue on the wholesale supplier network.

Exetel apologizes for any inconvenience this may have caused.

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