Unplanned Fibre Network Outage - Wynnum, QLD

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rushenw
Exetel Staff
Posts: 47
Joined: Mon Aug 03, 2020 12:09 pm

Unplanned Fibre Network Outage - Wynnum, QLD

Post by rushenw » Thu Oct 08, 2020 2:48 pm

Event Notification

Locations Affected : Wynnum, QLD

Products Impacted : Fibre

Event Start Time : 8/10/2020 10:10 AM AEST

Estimated Resolution : no ETR

Root cause : Under investigation.

Additional Information : Most customers in the above mentioned area may experience issues with Internet and phones.

Exetel apologizes for any inconvenience this may have caused

nuwanthaa
Exetel Staff
Posts: 122
Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Wynnum, QLD

Post by nuwanthaa » Thu Oct 08, 2020 10:19 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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