Unplanned Fibre Network Outage - VARSITY LAKES, QLD

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nuwanthaa
Exetel Staff
Posts: 122
Joined: Fri Jan 17, 2020 10:20 pm

Unplanned Fibre Network Outage - VARSITY LAKES, QLD

Post by nuwanthaa » Thu Oct 08, 2020 10:26 pm

Event Notification

Locations Affected : VARSITY LAKES, QLD

Products Impacted : Fibre

Event Start Time : 8/10/2020 11:20 AM AEST

Estimated Resolution : no ETR

Root cause : Under investigation.

Additional Information : Most customers in the above mentioned area may experience issues with Internet and phones.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - VARSITY LAKES, QLD

Post by judep » Fri Oct 09, 2020 9:28 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

sheannej
Exetel Staff
Posts: 15
Joined: Mon Aug 03, 2020 12:21 pm

Re: Unplanned Fibre Network Outage - VARSITY LAKES, QLD

Post by sheannej » Sat Oct 10, 2020 9:53 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - VARSITY LAKES, QLD

Post by judep » Mon Oct 12, 2020 10:30 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - VARSITY LAKES, QLD

Post by judep » Tue Oct 13, 2020 8:51 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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