Unplanned Outage - Audio Quality Issues on Voice Services

[Kaushalya]

Event Notification

Event Start Time: 14-10-2020 13:00 AEST

Products Impacted: All voice services across the Exetel network – Corporate / SMB and Residential

Additional Information: There is a network issue impacting all Exetel voice services. Customers may experience intermittent audio quality issues.

Root cause: Under investigations

Estimated Resolution: No Estimated Time of Resolution is available at this stage.

Exetel apologizes for any inconvenience this may have caused.

[Kaushalya]

Update:

Issue has been identified and corrected by our network team. All services affected should be returning to normal.

Apologies for any inconvenience caused.