Unplanned Outage - Audio Quality Issues on Voice Services

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Kaushalya
Exetel Staff
Posts: 278
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Unplanned Outage - Audio Quality Issues on Voice Services

Post by Kaushalya » Wed Oct 14, 2020 2:51 pm

Event Notification

Event Start Time: 14-10-2020 13:00 AEST

Products Impacted: All voice services across the Exetel network – Corporate / SMB and Residential

Additional Information: There is a network issue impacting all Exetel voice services. Customers may experience intermittent audio quality issues.

Root cause: Under investigations

Estimated Resolution: No Estimated Time of Resolution is available at this stage.

Exetel apologizes for any inconvenience this may have caused.

Kaushalya
Exetel Staff
Posts: 278
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unplanned Outage - Audio Quality Issues on Voice Services

Post by Kaushalya » Wed Oct 14, 2020 3:55 pm

Update:

Issue has been identified and corrected by our network team. All services affected should be returning to normal.

Apologies for any inconvenience caused.

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