Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

[judep]

Event Notification

Locations Affected: Keysborough, Somerfield - VIC

Products Impacted: Opticomm Fiber

Event Start Time: 14/10/2020, 06:00 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers throughout Keysborough, Somerfield - VIC.

Exetel apologizes for any inconvenience this may have caused

[nuwanthaa]

Update:

This outage is under investigation by our supplier's Level 3 Support team.

However, services have normalized and currently being monitored.

Kindly power cycle your modem/ router and test the service.

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused