Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

Post by judep » Wed Oct 14, 2020 3:20 pm

Event Notification

Locations Affected: Keysborough, Somerfield - VIC

Products Impacted: Opticomm Fiber

Event Start Time: 14/10/2020, 06:00 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers throughout Keysborough, Somerfield - VIC.

Exetel apologizes for any inconvenience this may have caused

nuwanthaa
Exetel Staff
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Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

Post by nuwanthaa » Wed Oct 14, 2020 10:29 pm

Update:

This outage is under investigation by our supplier's Level 3 Support team.

However, services have normalized and currently being monitored.

Kindly power cycle your modem/ router and test the service.

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

Post by judep » Thu Oct 15, 2020 8:55 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused

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