Unplanned Fibre Network Outage - Springvale and Metro Village - VIC

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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - Springvale and Metro Village - VIC

Post by judep » Fri Oct 16, 2020 8:59 am

Event Notification

Locations Affected: Springvale and Metro Village - VIC

Products Impacted: Redtrain Fibre

Event Start Time: 16/10/2020, 02:46 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting customers throughout Springvale and Metro Village - VIC.

Exetel apologizes for any inconvenience this may have caused

kasunm
Exetel Staff
Posts: 21
Joined: Thu Jul 30, 2020 11:32 am

Re: Unplanned Fibre Network Outage - Springvale and Metro Village - VIC

Post by kasunm » Sat Oct 17, 2020 8:34 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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