Unplanned Fibre Network Outage - Springvale and Metro Village - VIC

[judep]

Event Notification

Locations Affected: Springvale and Metro Village - VIC

Products Impacted: Redtrain Fibre

Event Start Time: 16/10/2020, 02:46 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting customers throughout Springvale and Metro Village - VIC.

Exetel apologizes for any inconvenience this may have caused

[kasunm]

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.