Unplanned Fibre Network Outage - Rathdowne & Wollert, VIC

[nilushid]

Event Notification

Locations Affected: Rathdowne & Wollert, VIC

Products Impacted: Opticomm fiber services

Event Start Time: 20/10/2020 09.15 AM

Estimated Resolution: Our wholesale supplier unable to provide an estimated resolution time at this stage.

Root cause: Under investigation.

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers in Rathdowne & Wollert, VIC

Exetel apologizes for any inconvenience this may have caused.

[nuwanthaa]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.