Unplanned Fibre Network Outage - Rathdowne & Wollert, VIC

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nilushid
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Unplanned Fibre Network Outage - Rathdowne & Wollert, VIC

Post by nilushid » Tue Oct 20, 2020 10:01 am

Event Notification

Locations Affected: Rathdowne & Wollert, VIC

Products Impacted: Opticomm fiber services

Event Start Time:
20/10/2020 09.15 AM

Estimated Resolution: Our wholesale supplier unable to provide an estimated resolution time at this stage.

Root cause:
Under investigation.

Additional Information:
Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers in Rathdowne & Wollert, VIC

Exetel apologizes for any inconvenience this may have caused.

nuwanthaa
Exetel Staff
Posts: 122
Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Rathdowne & Wollert, VIC

Post by nuwanthaa » Tue Oct 20, 2020 11:13 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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