Unplanned Fibre Network Outage - Chipping Norton, NSW

Old, inactive threads
Post Reply
SheharaB
Exetel Staff
Posts: 21
Joined: Tue Jan 07, 2020 9:48 pm

Unplanned Fibre Network Outage - Chipping Norton, NSW

Post by SheharaB » Wed Oct 21, 2020 3:43 pm

Event Notification

Locations Affected:
Chipping Norton, NSW

Products Impacted:
NBN fiber services

Event Start Time: 21/10/2020 10:54 AM

Estimated Resolution: Our wholesale supplier unable to provide an estimated resolution time at this stage.

Root cause:
Under investigation.

Additional Information:
Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers in Chipping Norton, NSW

Exetel apologizes for any inconvenience this may have caused.

SheharaB
Exetel Staff
Posts: 21
Joined: Tue Jan 07, 2020 9:48 pm

Re: Unplanned Fibre Network Outage - Chipping Norton, NSW

Post by SheharaB » Fri Oct 23, 2020 12:05 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Post Reply