Unplanned Fibre Network Outage - Chipping Norton, NSW

[SheharaB]

Event Notification

Locations Affected: Chipping Norton, NSW

Products Impacted: NBN fiber services

Event Start Time: 21/10/2020 10:54 AM

Estimated Resolution: Our wholesale supplier unable to provide an estimated resolution time at this stage.

Root cause: Under investigation.

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting some customers in Chipping Norton, NSW

Exetel apologizes for any inconvenience this may have caused.

[SheharaB]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.