Planned Fibre Network Maintenance - West Lakes, SA

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judep
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Location: Sri Lanka

Planned Fibre Network Maintenance - West Lakes, SA

Post by judep » Mon Oct 26, 2020 9:35 am

Event Notification

Locations Affected: Truganina (Albright), VIC

Products Impacted: Opticomm Fibre Services.

Event Start Time: 28/10/2020, 00:00 AEDT

Estimated Time of Resolution (ETR): 28/10/2020, 06:00 AEDT

Root cause: Our wholesale supplier wishes to advise that there will be planned maintenance affecting users in the estate: West Lakes, SA. This will affect internet & phone services for up to 2 lots of 45 minutes during the outage window. This is a continued effort to enhance the performance of the network.

Additional Information: Most customers in the above-mentioned area may experience no connectivity

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Fibre Network Maintenance - West Lakes, SA

Post by judep » Wed Oct 28, 2020 8:51 am

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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