Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by judep » Mon Oct 26, 2020 10:36 am

Event Notification

Locations Affected: Multiple Suburbs, VIC

Products Impacted: Opticomm Fiber Services.

Event Start Time: 26/10/2020, 10:20 AEDT.

Estimated Time of Resolution (ETR): No ETR.

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 968
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by judep » Mon Oct 26, 2020 11:30 am

Update:

OptiComm has advised that there is an unplanned outage in Victoria that is affecting multiple estates and RSPs (Retail Service Providers) and is being urgently investigated.

Estimated Time Of Resolution: No ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.

rushenw
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Posts: 47
Joined: Mon Aug 03, 2020 12:09 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rushenw » Mon Oct 26, 2020 1:28 pm

Update:

Our wholesale supplier advises the network outage has been resolved.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

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