Unplanned Fibre Network Outage - Multiple Suburbs, WA

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rushenw
Exetel Staff
Posts: 44
Joined: Mon Aug 03, 2020 12:09 pm

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by rushenw » Mon Oct 26, 2020 12:24 pm

Event Notification

Locations Affected : Multiple Suburbs, WA

Products Impacted : Fibre

Event Start Time : 26 /10/2020 12:10 PM AEST

Estimated Resolution : no ETR

Root cause : Still Investigating

Exetel apologizes for any inconvenience this may have caused

rushenw
Exetel Staff
Posts: 44
Joined: Mon Aug 03, 2020 12:09 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by rushenw » Mon Oct 26, 2020 7:16 pm

Update

Our wholesale supplier identified severe fibre impact.

Work has been carried out to align the necessary resources and crew to attend the site to complete the excavation process and perform repairs to restore connectivtiy.

ETR will be provided once further information available after the fibre has been dug out and the best repair option assessed.

Exetel apologizes for the inconvenience caused.

judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Tue Oct 27, 2020 11:34 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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