Event Notification
Locations Affected : Multiple Suburbs, WA
Products Impacted : Fibre
Event Start Time : 26 /10/2020 12:10 PM AEST
Estimated Resolution : no ETR
Root cause : Still Investigating
Exetel apologizes for any inconvenience this may have caused
Unplanned Fibre Network Outage - Multiple Suburbs, WA
Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Update
Our wholesale supplier identified severe fibre impact.
Work has been carried out to align the necessary resources and crew to attend the site to complete the excavation process and perform repairs to restore connectivtiy.
ETR will be provided once further information available after the fibre has been dug out and the best repair option assessed.
Exetel apologizes for the inconvenience caused.
Our wholesale supplier identified severe fibre impact.
Work has been carried out to align the necessary resources and crew to attend the site to complete the excavation process and perform repairs to restore connectivtiy.
ETR will be provided once further information available after the fibre has been dug out and the best repair option assessed.
Exetel apologizes for the inconvenience caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.