Unplanned Fibre Network Outage - Epping , NSW

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kasunm
Exetel Staff
Posts: 22
Joined: Thu Jul 30, 2020 11:32 am

Unplanned Fibre Network Outage - Epping , NSW

Post by kasunm » Sun Nov 01, 2020 10:08 am

Event Notification

Locations Affected: Epping, NSW

Products Impacted: LBNCo Fiber Services.

Event Start Time: 01/11/2020, 04:00 AEDT.

Estimated Time of Resolution (ETR): No ETR.

Root cause: Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity. A tech has been assigned to investigate the issue.

Exetel apologizes for any inconvenience this may have caused.

kasunm
Exetel Staff
Posts: 22
Joined: Thu Jul 30, 2020 11:32 am

Re: Unplanned Fibre Network Outage - Epping , NSW

Post by kasunm » Sun Nov 01, 2020 4:37 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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