Locations Affected: Multiple Suburbs in Vic, NSW, and QLD
Products Impacted: Optus NBN - HFC services
Event Start Time: Saturday, 12/12/2020
Estimated Time of Resolution (ETR): No ETR
Root cause: Still under investigation.
Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting customers throughout multiple suburbs in Vic, NSW and QLD for HFC services. This is impacting the internet and most customers in the above-mentioned area may experience no connectivity.
Exetel apologizes for any inconvenience this may have caused