Email communication with Exetel

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)

Email communication with Exetel

Postby Franpa on Sun Nov 12, 2017 5:00 pm

When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages from Exetel & the customer, so that the customer can easily review previous parts of the on-going discussion.
Last edited by Franpa on Tue Nov 14, 2017 4:06 pm, edited 1 time in total.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
Franpa
 
Posts: 412
Joined: Thu May 15, 2008 12:44 pm
Location: Australia, QLD

Re: Email communication with Exetel

Postby KavindaS on Mon Nov 13, 2017 10:59 pm

Franpa wrote:When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages sent to Exetel, so that the customer can easily review previous parts of the on-going discussion.


I have notified this suggestion with our Developing team :)
User avatar
KavindaS
Forum Admin
 
Posts: 1620
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Email communication with Exetel

Postby Franpa on Tue Nov 14, 2017 4:04 pm

It will be especially useful for the Customer Support Survey emails after a support ticket has been closed.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
Franpa
 
Posts: 412
Joined: Thu May 15, 2008 12:44 pm
Location: Australia, QLD


Return to Improvement & suggestions

Who is online

Users browsing this forum: No registered users and 1 guest