Optional Shaping V2.0 *New & Improved*

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
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Colt
Posts: 40
Joined: Thu Sep 23, 2004 1:17 pm

Optional Shaping V2.0 *New & Improved*

Post by Colt » Mon Aug 17, 2009 8:42 am

So, I thought maybe Exetel could improve the optional shaping options (where you opt to be shaped instead of charged when you exceed your download quota) by offering a GB/$ limit before you are shaped.

Essentially I feel it would be nice to be able to go...let me go 3GB over (because I'm happy to pay the $9(?) it would cost) but stop me raking up a bill of $40 in excess.

You dig?

JasonM

Re: Optional Shaping V2.0 *New & Improved*

Post by JasonM » Mon Aug 17, 2009 10:04 am

You could simply monitor your usage and not have shaping selected?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Optional Shaping V2.0 *New & Improved*

Post by CoreyPlover » Mon Aug 17, 2009 10:37 pm

It is a useful sounding suggestion. However, cast in the context where you wish for Exetel to monitor your usage for you, I think it would be difficult to get it past the question of "why not monitor it yourself".

Perhaps a more flexible suggestion would involve the ability to purchase prepaid chunks of data if you exceed your quota under a shaped selection. This would allow such users to pay a penalty rate/GB to restore the service to an unshaped status temporarily.

This would be useful for those who underestimate their usage requirements and wish a temporary reprieve from a shaped service while a plan change request is pending, or perhaps for people who have visitors and desire a temporary boost in quota.

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