I have no insight into the billing processes Exetel use with its supplier(s) but I appreciate that 'call credits standard expiry in monthly periods' provides one inherent problem: but that this obstacle (perhaps if the business had strong desire to?) could potentially be bypassed if Exetels database were coded to "refresh/update" each subscriber's credit e.g. the $100, a reducing balance, refreshed itself every 30 days in order to achieve a VoIP package designed to be enjoyed over 12 months-or longer, period. Flexibility/Value are the drivers of this concept.
Also, seeing the $100 would cover some 'bulk packaging' of minutes it may not be necessarily referred to as "call credits" as described in my opening paragraph. It could instead mean the "one-off fee" for gaining access to the package (no refunds would be available in any case).
THE COMPETITIVE ENVIRONMENT
Anyone sensibly versed in VoIP communications will know where the cutting edge of competition in this sector currently is found. It is indicated by one "18.88 subscription fee" which covers: Unlimited national calls (+so many popular destinations internationally); 'Free' 500mins=8.33hours(!) to Australia Mobile; 50 SMS; and of course includes a DID. The catch is it does expire monthly so, largely only proving valuable to families or very heavy users.
DESIRED FEATURES IN SUPER VALUE VOIP
Drawing from the competitive environment a A$100 contribution may afford oneself five months of Unlimited national calls plus the equivalent of *41 HOURS* to Mobile numbers spread over that time. I submit there would be strong demand for any similar package and for which some trade offs could be made--for example, that number of Mobile hours may be possible to halve (41->21) in exchange for the flexibility/12 months to spread the usage out. Obviously a package has to recognise the very significant 'commitment' the customer shows in making such a purchase; $100 fee, up front, annual-contribution.
SUMMARY OF PACK PUT FORWARD
- A$100 charged for < 1 YEAR of VoIP*
- 400 calls to Australia
- 1260mins =21hrs to Australia Mobiles (= $4.75/hr)
- 250 SMS
- DID Number
- Per second billing to international destinations
- Uncharged Exetel to Exetel calls.
Is it possible for Exetel to wrangle a deal to satisfy those requirements?