Agreed. Of course if they don't or their explanation doesn't make sense then people are allowed to speculate or complain aren't they? Surely transparency is a good thing?Klaas wrote:
I don't understand why people believe that a business needs to justify their pricing strategy or the changes they make to it
I don't think that ISP's are in any special category in regards to how people examine their prices. I have taken my mobile phone company (Three) to task over their "invitation" to pay an extra $2 per month to receive paper bills (I need them printed out for tax purposes). If they had have offered a discount for paperless bills it might have been a different matter. As a long term customer they agreed to waive this charge, for all future contracts as well. Now that's what I call customer service.
Thanks for that Corey, it's an easier read than the musing. It's clear that the fee is to discourage people moving plans because of work required to process these.CoreyPlover wrote:
viewtopic.php?p=267587#p267587 is probably the most direct response to the $90 plan change fee that you will get from senior Exetel management
There are a lot of comments on that forum, I can see there are a lot more people more annoyed, and losing more, than me. I never used the free services that came bundled with the service, and I'm past my minimum term.
I just don't understand why, "as a long term Exetel customer" (only 18 months, but I'm quoting the email I got), on a legacy plan that Exetel is losing money on, Exetel would want to discourage me from moving to one of their new streamlined plans (as the change fee went from $0 to $10). I would prefer the "old" days of "'forcing' current customers to move from previous plans to new plans". Or just schedule my plan change request at a time of your convenience, I'm happy to be flexible.
It all seems a bit ad hoc and inconsistent to me. But maybe that is the price for cut price internet services.
Other than that I'm a very happy customer.