Response time for changing plan

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bruceb3
Posts: 1
Joined: Sat Apr 24, 2010 6:20 pm
Location: Sydney

Response time for changing plan

Post by bruceb3 » Sun Apr 25, 2010 8:37 am

Hi,

I am on an older plan and I have received the 'please change your plan' email. So I have submitted a request to change my plan but the request still hasn't been processed. It's been more than a month now. My current plan includes a $5 monthly surcharge.

Who do I have to have coffee with to have my request processed?

btw when I re-submit the request to change the plan, a message is displayed say that my request has already been submitted.

cheers,
Bruce.

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Response time for changing plan

Post by ForumAdmin » Sun Apr 25, 2010 10:37 am

bruceb3 wrote:Hi,

I am on an older plan and I have received the 'please change your plan' email. So I have submitted a request to change my plan but the request still hasn't been processed. It's been more than a month now. My current plan includes a $5 monthly surcharge.

Who do I have to have coffee with to have my request processed?

btw when I re-submit the request to change the plan, a message is displayed say that my request has already been submitted.

cheers,
Bruce.
Please email:

paulp@exetel.com.au

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