Fair use indicator

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greesha
Posts: 35
Joined: Tue Jan 12, 2010 2:17 pm
Location: Brisbane

Fair use indicator

Post by greesha » Wed Jul 07, 2010 4:20 pm

There seems to be a lot of confusion about what you can and can't do before you become an unprofitable customer. Any chance on getting some sort of indicator in the members facilities on your profitability status? It might give customers a chance to "clean up their act" as they approach the end of their contract.

It could be called the Fair Use Indicator and it could go a darker and darker red if you were using more than your fair share and it could go greener and greener if you were being a "good citizen". A lot of people don't know they are doing something that will get them booted until they actually get booted. It could be updated monthly and would reflect the extended relationship with Exetel not just the current month.

Just an idea not sure of the implications from a customer relationship or legal point of view.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Fair use indicator

Post by CoreyPlover » Wed Jul 07, 2010 11:25 pm

This has all been raised before and Exetel management remained rather silent on the issue until very recently. "Fair Use" is largely up to the customer. Off-peak used to be 60GB under very old plans, was effectively raised to 90GB under the "Uncharged" plans and ForumAdmin's comments at viewtopic.php?p=278743#p278743 suggest that, so long as you schedule in the underutilised periods, 140GB might even be considered "acceptable".

The issue with any sort of "fair use indicator" is that it encourages people to push the download envelope (*). Instead of seeking guidance as to a hard limit (in effect, trying to extract as much quota as you can) just apply some common sense, restrict your downloads to 90-120GB a month maximum, and you should be fine.

(*)This is a largely anecdotal effect, but I did view a very interesting TED talk (available http://www.youtube.com/watch?v=qu7ZpWecIS8 or http://www.ted.com/talks/lang/eng/clay_ ... world.html). At 6:50 it explains a study done where parents at child care facilities were fined if they were late in picking their child up. The presence of the fine actually increased the number of late pickups relative to a control group and the reason was because the parents felt that the explicit monetary fine replaced any social contract that they might have had to do the right thing. I reckon an explicit usage meter does the same thing; users feel that so long as they are not "in the red" they have no obligation to restrict their downloads hence I think such a thing would put upward pressure on downloads and bandwidth
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Fair use indicator

Post by ForumAdmin » Mon Jul 12, 2010 7:12 pm

For 99.5% of Exetel's users over the past six and a half years it has never been a problem - Exetel has provided a free download period which has been happily used by almost every customer we have ever had to save money on their need to download in peak times and therefore have to pay for more expensive plans.

It has benefited over 150,000 users in that time and has been simple to provide because the bandwidth used would otherwise be idle. A simple win/win situation for everyone concerned except.....

......some tiny, tiny proportion of customers who took the view that they should start download managers at 12 midnight and leave them running, every day of the month, until 12 noon. More than one of these customers downloaded over a terabyte in the 'off peak' period and hundreds of others downloaded over half a terabyte. Exetel can't afford to provide services to such customers so when their contract expired we chose not to continue to provide services to such people.

It isn't actually the amount of data that such people download that is the issue - but, as you will see from the MRTG reports - it's the fact that they turn on their massive downloads at 12 midnight each day and those people with a 2 am off peak download start turn on at 2 am EVERY DAY. As you see this stupidity produces artificial high usage and does not actually use the idle bandwidth between 2.15 am and 7.45 am thus ruining the concept of providing free downloads when the bandwidth is leas used.

In fact the 'serial down loaders' produce the opposite effect of what was intended - they actually uveruse the bandwidth (albeit briefly) thus causing the need to buy more bandwidth and completely destroying the benefit of offering unused bandwidth to all customers.

There were 700 of such users - there are now less than 500. Once those 500 customers move to better ISPs than Exetel who can accommodate their requirements of down loading huge amounts of data each day then we will have solved a problem and every other Exetel customer will be better off.

If any customer looks at the MRTG reports then they will see the periods when the bandwidth is least utilised and they should schedule their downloads for those times. If everyone did this then the cost of providing services would drop more peak time would be freed up and plan prices could be reduced.

The 700 customers that Exetel can't accommodate would be much happier on TPG or AAPT plans and Exetel would be much happier seeing them using those two companies networks rather than ours.

A sensible customer who scheduled their downloads when the network is least busy would be able, on a reasonable ADSL2 connection to download around 140 gb in those periods without imposing any 'burden' on the network or on any other customer.

When you actually think about it...........

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Fair use indicator

Post by ForumAdmin » Mon Jul 12, 2010 7:13 pm

ForumAdmin wrote:For 99.5% of Exetel's users over the past six and a half years it has never been a problem - Exetel has provided a free download period which has been happily used by almost every customer we have ever had to save money on their need to download in peak times and therefore have to pay for more expensive plans.

It has benefited over 150,000 users in that time and has been simple to provide because the bandwidth used would otherwise be idle. A simple win/win situation for everyone concerned except.....

......some tiny, tiny proportion of customers who took the view that they should start download managers at 12 midnight and leave them running, every day of the month, until 12 noon. More than one of these customers downloaded over a terabyte in the 'off peak' period and hundreds of others downloaded over half a terabyte. Exetel can't afford to provide services to such customers so when their contract expired we chose not to continue to provide services to such people.

It isn't actually the amount of data that such people download that is the issue - but, as you will see from the MRTG reports - it's the fact that they turn on their massive downloads at 12 midnight each day and those people with a 2 am off peak download start turn on at 2 am EVERY DAY. As you see this stupidity produces artificial high usage and does not actually use the idle bandwidth between 2.15 am and 7.45 am thus ruining the concept of providing free downloads when the bandwidth is least used.

In fact the 'serial down loaders' produce the opposite effect of what was intended - they actually overuse the bandwidth (albeit briefly) thus causing the need to buy more bandwidth and completely destroying the benefit of offering unused bandwidth to all customers at no cost.

There were 700 of such users - there are now less than 500. Once those 500 customers move to better ISPs than Exetel who can accommodate their requirements of down loading huge amounts of data each day then we will have solved a problem and every other Exetel customer will be better off.

If any customer looks at the MRTG reports then they will see the periods when the bandwidth is least utilised and they should schedule their downloads for those times. If everyone did this then the cost of providing services would drop more peak time would be freed up and plan prices could be reduced.

The 700 customers that Exetel can't accommodate would be much happier on TPG or AAPT plans and Exetel would be much happier seeing them using those two companies networks rather than ours.

A sensible customer who scheduled their downloads when the network is least busy would be able, on a reasonable ADSL2 connection to download around 140 gb in those periods without imposing any 'burden' on the network or on any other customer.

When you actually think about it...........

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