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more voip value packs

Posted: Sun Oct 17, 2010 7:28 pm
by brent0r
I like the value packs on offer at the momemt for voip but I would like to see another pack for more calls/minutes.

The $5 packs are good, but what about a $8, $10 or $15 add-on or even a combo of both.

The main ones being local/aus calls and mobile calls.
I'm finding that after about 20 days into the month I ease off calling as im close to my "cap". Just a suggestion, perhaps this is already being looked into. I'm to lazy to have to look for an alternative voip provder when you guys are good already.

Re: more voip value packs

Posted: Mon Oct 18, 2010 1:36 pm
by ExetelVoice
The $5 packs are good, but what about a $8, $10 or $15 add-on or even a combo of both.
You can order multiples of the same pack to achieve what you desire.

Re: more voip value packs

Posted: Mon Oct 18, 2010 2:46 pm
by Lawrie
ExetelVoice wrote: You can order multiples of the same pack to achieve what you desire.
Are you sure you can order multiples?
I can't see how to do this from the Members Facilities.........

Lawrie.

Re: more voip value packs

Posted: Mon Oct 18, 2010 4:45 pm
by Ravenous
Is it the ADSL service 'add-on packs' such as VP1 and VP4 you are talking about? Or is it the VoIP 'added value' packs' (international)?

Re: more voip value packs

Posted: Mon Oct 18, 2010 7:41 pm
by brent0r
I was reffering to the australia landline and australians mobile add-ons. Not international. VP1 and VP4.
VP1 100 VoIP local national VoIP calls for $5.00 per month
VP4 50 Minutes of VOIP Mobile calls for $5.00 per month
And ExetelVoice, I can't see where to add multiples. Are you sure about this? I would love to do this if it is possible. Currently the "pack plans" default
default to excess usage fees after they've been used. Can you show me how to have multiple of the same packs?

Re: more voip value packs

Posted: Tue Oct 19, 2010 9:53 am
by ForumAdmin
brent0r wrote:I was reffering to the australia landline and australians mobile add-ons. Not international. VP1 and VP4.
VP1 100 VoIP local national VoIP calls for $5.00 per month
VP4 50 Minutes of VOIP Mobile calls for $5.00 per month
And ExetelVoice, I can't see where to add multiples. Are you sure about this? I would love to do this if it is possible. Currently the "pack plans" default
default to excess usage fees after they've been used. Can you show me how to have multiple of the same packs?
You can't add multiples.

Re: more voip value packs

Posted: Tue Oct 19, 2010 9:54 am
by ExetelVoice
And ExetelVoice, I can't see where to add multiples...
Our mistake. Ordering multiple packs is not possible.
We will work on adding $10 denominations of these packs.

Re: more voip value packs

Posted: Tue Oct 19, 2010 11:36 am
by ExetelVoice
The $10 denominations of calls to landlines and calls to mobiles should be available by the end of the week.

We thought about combo packs (landline/mobiles) but realised you will be able to then order these yourselves to suit your calling patterns.
For instance, you may take a $5.00 call to landline pack and a $10 call to mobile pack or vice-versa.

Re: more voip value packs

Posted: Tue Oct 19, 2010 12:03 pm
by brent0r
ExetelVoice wrote:The $10 denominations of calls to landlines and calls to mobiles should be available by the end of the week.

We thought about combo packs (landline/mobiles) but realised you will be able to then order these yourselves to suit your calling patterns.
For instance, you may take a $5.00 call to landline pack and a $10 call to mobile pack or vice-versa.
Thank you so much, I really wasn't expecting this to happen so fast. I am very impressed! Looking forward to seeing these new plans ;)

Would the new plans be the same as the current but just doubled? eg. $5 = 100 landline calls, new $10 = 200? or would we get a little more value and have say 220+?
And what about the mobile plans?

Re: more voip value packs

Posted: Tue Oct 19, 2010 3:20 pm
by ExetelVoice
Would the new plans be the same as the current but just doubled? eg. $5 = 100 landline calls, new $10 = 200? or would we get a little more value and have say 220+?
Slightly better value
And what about the mobile plans?
What would you like to know?

Re: more voip value packs

Posted: Tue Oct 19, 2010 5:09 pm
by ExetelVoice
And what about the mobile plans?
Sorry I misunderstood - there will be a calls to mobile plan as well, which will be $10 for 110 minutes.

Re: more voip value packs

Posted: Tue Nov 02, 2010 10:38 pm
by brent0r
I've just noticed the new packs which I ordered last month aren't activated and still say "Next Billing Month". I removed the old $5 packs as swapped for the $10's but now that they're not working I don't have either :/
Anyone else having this trouble or am I the only one using it?

Re: more voip value packs

Posted: Wed Nov 03, 2010 9:50 am
by Ravenous
Had similar issue a few months back... it just takes a few days into the new month for the VP to become active. Once active, it applies retrospectively to the 1st.

Re: more voip value packs

Posted: Tue Nov 09, 2010 10:01 pm
by brent0r
Well its been a good week and I am now apparently on the new plans but I am still being charged per call. :/ Hope its all good by the end of the month or ill be way over

Re: more voip value packs

Posted: Wed Nov 10, 2010 12:35 am
by Ravenous
Yes I notice that there isn't the VP minute/call counter at the top of the VoIP Usage meter either? That was a good feature, had it just been overlooked?