paracin wrote:My two cents worth
- Dodo charges $70 for unlimited broadband and phoneline
- TPG charges $60 for the same thing
Exetel, on the other hand:
Firstly, introduces additional charge of $3 for , plus $1 per extra GB (instead of $0.50)
Secondly, the fee of $20 for a plan change is not exactly the best way of thanking existing customers for staying with Exetel.
So, I paid $20 for a privilege of having 80GB for $73 when TPG and Dodo provide UNLIMITED downloads for less.
On top of all that, November Customer News Letter says for ADSL2 "...and have also included unlimited plans in each category"
Well, I could not see any reference to "unlimited" either in the link provided, or in available plans, or in my plan change options.
For the first time, after years with Exetel on ADSL1 and 2, i have a feeling that it's time to move on.
You neglect to mention that the TPG price is for 24 month contract with an 18 or 6 month contract much higher priced - same with Dodo.
Are you happy to sign up for a 24 month contract?
Are you happy with their early termination charges:
We may terminate the agreement if:
(a) where there is no Minimum Term, or the Minimum Term has expired, and we give at least 30 days’ notice of termination of the agreement to you and refund any unexpired prepaid credits.
(b) you breach the Agreement in a material way.
(c) there is evidence to suggest fraud or other illegal conduct in relation to a service by you or anyone else using it.
(d) you have died, become bankrupt, insolvent or subject to a similar insolvency event and we reasonably believe we are unlikely to receive or retain payments for charges.
(e) we are required to do so in order to comply with legislative or regulatory requirements, a warrant or other court order or lawful direction of a competent authority.
(f) termination is in accordance with the Credit Management Code, for your non-payment of invoices by the due date or any later date we agree;
(g) you re-sell a Service;
(h) reasons outside our reasonable control (including loss of wholesale access to the Service) prevent us from providing the services to you; or
(i) where there is a Minimum Term, we give at least 30 days notice of termination of the agreement to you, we refund any unexpired prepaid credits and we compensate you for any unavoidable connection costs (such as a setup fee) you incurred at the time you connected to Dodo.
EARLY TERMINATION FEE (IF APPLICABLE)
If you cancel any part of a fixed line service that has a minimum term during the minimum term, you will be charged a $199 early termination fee ($99 if you signed up for the service before 1 February 2007). Please refer to paragraph A.5 in Part A for details of when an early termination fee is payable.
If, during the Minimum Contract Period, you cancel the service or we cancel the service because of your default, you must pay the charges which would have been payable for service between the date of termination and the expiry of the Minimum Contract Period up to a maximum of $350.
Exetel is more than happy to provide a bundled unlimited ADSL2 plan for $60.00 a month on a 24 month contract. Our view, at least to date, is few sensible people are prepared to sign up for such a contract length - for very good reasons.